This post brought to you by Walgreens. All opinions are 100% mine.
This is a special post for all of my readers who have been affected by the Walgreens and Express Script dispute. I'm sending a tip of the hat to Walgreens for stepping it up for their customers during this rough time.
For the past year, Walgreens has been in negotiations with pharmacy benefits manager Express Scripts for a new contract to continue as part of its pharmacy provider network. They were unable to reach an agreement, and the contract expired on Dec. 31. As a result, Walgreens is no longer part of Express Scripts’ pharmacy provider network as of Jan. 1, 2012. This includes all Walgreens pharmacies nationwide and Duane Reade pharmacies in the New York City area.
Express Scripts Shows Its Dark Side
Now, pharmacy patients are being forced to go elsewhere to use their in-network pharmacy benefits. Express Scripts’ actions are causing disruption with no significant benefit to patients or their health plan. Patients covered by an Express Scripts plan now find themselves not only having to change their pharmacists, but many are having to drive farther to get prescriptions filled at pharmacies with less convenient hours for their hectic schedules. Walgreens offers more 24-hour and drive-thru pharmacies than any other pharmacy in the country. And patients are not seeing their costs go down in exchange for the increased hassle they’re being subject to. It’s all pain with no gain.
Express Scripts Cares About Profits, Not Customers
Express Scripts Cares About Profits, Not Customers
Express Scripts could offer substantial savings to its clients by promoting 90-day refills at retail pharmacies, but it conflicts with its own mail order 90-day prescription business that it profits from. In addition, while profits per prescription among retail pharmacies have been flat or declining in recent years, Express Scripts’ profits have grown at a rate more than two times the average of peers in health care.
What this means for Walgreens patients
Many patients under an Express Scripts plan have used Walgreens pharmacies for years and have a personal relationship with their Walgreens pharmacist. In an effort to minimize their disruption and inconvenience, Walgreens unveiled a comprehensive national effort to make this transition as smooth as possible and is doing all it can to help patients continue to use Walgreens when possible, or take care of them as they are forced to leave Walgreens in order to use their in-network coverage.
Only patients with certain prescription insurance plans managed by Express Scripts are impacted. It is best to check with your local Walgreens pharmacist to find out for sure if you’re impacted. Patients also can check the back of their prescription insurance card – if it has Express Scripts’ name there, then they may be affected. If it doesn’t say Express Scripts, then they are not affected.
To show their care & concern for the unfortunate customers Express Scripts is abandoning, Walgreen is offering a special discount on annual membership for its Walgreens Prescription Savings Club. An individual can join during a special January promotion for only $5, or $10 for a family membership, and receive savings on more than 8,000 brand name and all generic medications. More than 400 generics are available with a three-month supply for less than $1 a week. Regular annual membership is $20 for an individual and $35 for a family.
What this means for Walgreens patients
Many patients under an Express Scripts plan have used Walgreens pharmacies for years and have a personal relationship with their Walgreens pharmacist. In an effort to minimize their disruption and inconvenience, Walgreens unveiled a comprehensive national effort to make this transition as smooth as possible and is doing all it can to help patients continue to use Walgreens when possible, or take care of them as they are forced to leave Walgreens in order to use their in-network coverage.
Only patients with certain prescription insurance plans managed by Express Scripts are impacted. It is best to check with your local Walgreens pharmacist to find out for sure if you’re impacted. Patients also can check the back of their prescription insurance card – if it has Express Scripts’ name there, then they may be affected. If it doesn’t say Express Scripts, then they are not affected.
To show their care & concern for the unfortunate customers Express Scripts is abandoning, Walgreen is offering a special discount on annual membership for its Walgreens Prescription Savings Club. An individual can join during a special January promotion for only $5, or $10 for a family membership, and receive savings on more than 8,000 brand name and all generic medications. More than 400 generics are available with a three-month supply for less than $1 a week. Regular annual membership is $20 for an individual and $35 for a family.
Beyond the contract issues, this issue between Express Scripts and Walgreens is really about being free to support of your local community pharmacy. Express Scripts wants customers to use their own mail order pharmacy business instead of your community pharmacy whenever possible. This could threaten all community drugstores in your area. Remember, community pharmacies are a valuable presence in your neighborhood when you need a pain medication as you leave the emergency room at 2 a.m., or need a flu shot and haven’t been able to get to the doctor’s office. Community pharmacies are often the first point of entry for many people into the health care system, and the value they provide by lowering overall health care costs should be recognized by Express Scripts.
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